(See individual divisions of the Operations and Maintenance Manual for specific maintenance requirements)
The warranty term (the “Correction Period”) and any conditions for the warranty are identified in the contract for construction. During the Correction Period, Neenan will assign a qualified and experienced representative to work directly with the Owner’s representatives to address and commence work to correct defective Work pursuant to the warranty provisions of the contract. Prior to the expiration of the Correction Period, Neenan’s warranty representative will schedule and attend with the Owner an inspection of the Project to determine whether any defective work pursuant to the warranty provisions of the contract exists. Neenan’s representative and the Owner will prepare a list of such defective work and, upon correction; Neenan’s representative will notify the Owner.
During the Correction Period if you encounter any condition which you believe is covered by the warranty, or if at any time you need assistance, the following steps will be utilized in addressing your claim:
If the Warranty Item is deemed a non-warrantable issue in accordance with the terms of the contract for construction Neenan will provide the Owner with a work authorization form for the Owner to sign if the Owner desires to have Neenan remedy/repair the item. Neenan will not perform any remedy/repair work for a non-warrantable issue without the Owner’s written acceptance of the work authorization form.